Social Media Strategy, Training, and Support

Hearsay Social Customer Success Team

At Hearsay Social, success means our users are effective social salespeople and marketers, and our executive sponsors are respected industry thought leaders. Each Customer Success Manager is a veteran social strategist, hailing from tech giants like Facebook, Salesforce, Google, and Microsoft. The Customer Success team’s core competency is building lasting partnerships based on trust and respect (and sprinkled with humor).

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“Never before have I worked with a vendor that consistently overdelivers- in terms of service
and software.”
– Head of Digital Development, Forbes’ Global 2000 Insurance Company

With Hearsay Social as your
partner, you will:

  • Maximize your investment in social media
  • Drive social sales effectiveness with easy onboarding and comprehensive training
  • Stay updated on new social media features, trends, and best practices

Developing Your Social Strategy

With Hearsay Social Headquarters in the heart of Silicon Valley, Customer Success easily maintains deep partnerships with product teams at Facebook, LinkedIn, Twitter, and Google+. This social media expertise helps us work closely with our customers to:

  • Define social media goals, policy, and ROI metrics
  • Brainstorm content strategy, campaigns, and new use cases
  • Outline project checkpoints and timelines

Simple, Proven Methodology Gets You Up and Running in Weeks

Customer Success has developed and refined a simple, repeatable Phased Launch Methodology to accelerate enterprise social media programs. While our approach has inspired 100% customer participation, Customer Success’ level of involvement is at every customer’s discretion – we can be as hands-on as you like.

Deploy to tens of thousands of users in weeks not months

Customized Training & Resources

Whether your organization has 200 users or 20,000, we seamlessly help onboard each employee, taking special care to understand unique company needs and prescribe the best recipe for training, documentation, and communication. Resources include:

  • User guides, webinars, videos, and whitepapers (on Hearsay Social use as well as general social media use)
  • Trainings on corporate policy, compliance, and social networks
  • Simple implementation process recommendations and associated checklists
Live user training at Pacific Union

24/7 Multi-channel Support

Though Hearsay Social’s intuitive interface keeps support needs lightweight, Customer Success ensures customer coverage with 24/7 multi-channel support. We are committed to prompt resolution of customer issues – we don’t let support tickets drift into cyberspace. Support channels include:

  • Live phone support from HQ during business hours
  • Dedicated, on-call engineers
  • On-demand video tutorials and training resources

Analytics & Reporting

The Phased Launch Methodology yields rich data, which is analyzed by Customer Success and our Data Science team, and reviewed with project stakeholders. This ongoing data reporting, analysis, and strategy iteration informs social sales and marketing programs and maximizes ROI. Data and reporting services can include:

  • Pre- and post-launch user surveys
  • Phased-launch summaries and recommendations
  • On-going custom reports on growth, engagement, adoption, compliance infractions, and rogue pages